Temporary COVID-19 Restrictions

Visitor Guidelines and How You Can Help


Thank you for thinking of us! Here’s how you can help:

Our current Top Five Needs are:

  • Gift cards for House needs
    • Amazon, Kohl’s, Home Depot, Target, Pick n’ Save
  • Disinfectant wipes
  • Multi-surface, anti-bacterial Pledge
  • Forever stamps
  • 12. oz Deli Containers

Donations may be dropped off inside the front entrance daily from 9:00 a.m. – 5:00 p.m.

Our pantries are currently well-stocked, thanks to our generous community. Due to storage limitations, if you have pantry donations that can be kept for a few weeks for us, that would be greatly appreciated!

Effective Immediately – Temporary Restrictions

Updated June 5, 2020

As our communities continue to navigate the effects of COVID-19, RMHC Eastern WI is following specific guidelines to maintain a safe environment within the House. Under these guidelines, we are currently only accepting referrals for in-patient admissions at Children’s Wisconsin that meet additional eligibility requirements. Please request a consult with your social worker to inquire about referrals.

As the comfort and safety of our guest families is always of utmost importance, we have implemented protocols to help prevent the spread of COVID-19 (CORONAVIRUS) or any other virus at the House. We continue to work closely with our hospital partners and city officials to ensure that appropriate measures are being taken as the situation continues to evolve.

Anyone who has:

  • Traveled outside the U.S. within the last 14 days
  • Been exposed to or is exhibiting symptoms of COVID-19, flu or other respiratory illness

will not be permitted inside the House.

New Protocols:

  • Volunteers: volunteer services have been suspended until further notice. Our families will be well-taken care of and the facility will be maintained to the highest standards by our dedicated staff during this time.
  • Staff: In order to keep our staff safe and the House operating smoothly, the full-time staff has been divided into two teams that will alternate working in the House or remotely on a weekly basis until further notice.

Additional Guidelines:

  • Outside visitors are not allowed at RMHC Eastern WI, including visitors to guest families, House tours and non-essential meetings.
  • Guest families: occupancy is limited to the patient receiving care and their immediate family support system (primary guardians and healthy siblings).
  • Services/programs: all meal groups, group projects and programming for guest families have been temporarily suspended.
  • Vendors: deliveries and maintenance will continue as usual with additional screening.

This is a constantly changing situation and we will continue to operate within our core values of compassionate care and communication to share updates as they become available.


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