Internships

Interns are accepted for a variety of positions including Special Events/Digital Marketing and Development, Volunteer Management and Family Services and Database Management on a year round basis. Submit your resume and preferred area of interest to Heather Egerer, Volunteer Services Director at hegerer@rmhc-easternwi.org 

If you are interested in Volunteering, please complete our Individual Volunteer Application Form.

Job Opportunities

Ronald McDonald House Charities^® of Eastern Wisconsin, Inc. offers a comprehensive benefits package including: medical, vision, dental, life insurance, long term disability, a Simple IRA Plan with company matching, paid holidays and a generous PTO plan.

Part-Time Family Room Coordinator

Department: Operations

Reports to: Family Room Manager

Status: Part-time Hourly $16.00/hour

Available shifts: Alternating Saturdays with one flexible weekday shift.

Overview:
Ronald McDonald House Charities® of Eastern Wisconsin, Inc. (RMHC®) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to the core values of communication, creating connections, community and compassionate care for those we serve, those we work with and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

In August of 2021, Rogers Behavioral Health (RBH) opened the Ladish Co. Foundation Center that includes the Rogers Research Center, Rogers Behavioral Health Foundation, a chapel and meditation garden for spiritual care, community rooms, a boardroom and the Ronald McDonald Family Room®. The Family Room is a welcoming, home-like space where parents and families visiting a loved one at Rogers can watch a movie, enjoy a snack, play a game, or even take a nap while coping with the emotional demands of having a loved one in treatment.

Job Description:

The Family Room Coordinator is responsible for overseeing the operation of the RMHC Eastern Wisconsin Family Room (in Oconomowoc). The Family Room is open 9:00 a.m.-5:00 p.m. 7 days/week. The Family Room Coordinator will report to the Family Room Manager.

Responsibilities:

• Ensure Family Room guests, visitors, and volunteers are provided with a clean, comfortable, and safe environment in accordance with established operating policies and standards, while always leading with compassion
• Responsible for activities related to serving Family Room guests, including check-ins and check-outs, family tours, assisting family needs during their visit, and addressing any situations that arise while on-duty
• Full understanding of both RMHC and Rogers policies and procedures, enforcing and explaining policies and procedures to guests when necessary
• Responsible for proper documentation and reporting throughout shift, including shift notes and database entry; ensuring accuracy, confidentiality, and security of sensitive information
• Responsible for clear and concise communication with hospital staff and families as to who may utilize the Family Room
• Attend Family Room staff meetings and trainings
• Establish a professional and friendly relationship with all volunteers
• Ensure all volunteer duties are completed, stepping in to complete the duties if a volunteer is not available
• Lead Family Room tours for donors and visitors, as requested
• Greet and steward Family Room snack/meal groups as needed
• Other duties as assigned by the Family Room Manager

Qualifications:

• Passion for the RMHC mission and core values
• High School degree and two years college experience or equivalent management experience
• Work experience in a non-profit, social-service organization, customer service or other related employment
• Enthusiastic, energetic, adaptable, and creative
• Approachable and easy to talk to, pleasant and gracious to guest families, RMHC colleagues, donors and volunteers
• Supports equal and fair treatment for all while building effective relationships and an inclusive environment
• Ability to prioritize and multi-task, using effective problem-solving and customer service skills to work independently in a fast-paced environment
• Organizational skills and attention to detail are essential
• Excellent written and oral communication skills with the ability to read, interpret, apply and explain rules, regulations, policies and procedures while maintaining confidentiality in a calm and professional manner
• Computer proficiency (with MS Office)
• Must exhibit a high level of responsibility, maturity, and be dependable
• Must be able to stand and walk for long periods of time. Some stooping, kneeling and stairs may be required
• Must be able to lift 35 lbs
• Flexibility in work schedule and interest in occasionally picking up additional shifts
• RMHC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• All RMHC employees are required to demonstrate proof of COVID-19 vaccination unless a Vaccine Exemption is requested and approved.
• RMHC EDI goals are to create a diverse, equitable and inclusive community that engages, retains and supports growth to be productive and socially reasonable global citizens.

To apply: submit resume and cover letter to Kelly Levenhagen at klevenhagen@rmhc-easternwi.org by Friday, August 26.

Part-Time House Manager

Department: Operations

Reports to: Director of Family Services

Status: Part-time $16.00/hour, Non Exempt

Available shifts: Evenings and weekends (10-25 hours per week part-time)

Job Purpose:
RMHC is looking to enhance its House Manager Team. House Managers are part of the Family Services Team, which is responsible for all activities related to serving guest families and providing them with family programs, support and a room to stay while their child is undergoing medical treatment at a nearby hospital. The House Manager works in cooperation with other RMHC staff and volunteers to provide superior care, service and stewardship of our guests and visitors under the direction of the Director of Family Services, always with a “mission first” focus.

Responsibilities:
• Promote an atmosphere of warmth respect and privacy for all RMHC guest families served
• Full understanding of RMHC policies and procedures, including Operations Manual, and enforcing and explaining policies and procedures to guests when necessary
• Responsible for all facets of the guest family experience – check-ins, check-outs, assisting guest families with needs during their stay, receiving donations, and addressing challenging guest family situations in a professional manner, always being focused on the safety, security, and well-being of guest families, staff, and volunteers
• Ensuring the cleanliness and readiness of rooms and general facility
• Responsible for proper documentation and reporting throughout shift, including hospital referrals, guest family files, shift notes, and database entry, ensuring accuracy, confidentiality, and security of sensitive information
• Responsible for clear and concise communication with hospital social workers and families as to room availability and referral/stay process
• Attend regularly scheduled House Manager meetings and trainings (approximately bi-monthly)
• Proficient understanding of House alarm systems and emergency procedures with the ability to manage House emergency situations in a calm, professional manner
• Establish a professional and friendly relationship with House volunteers while delegating any Family Services tasks, as necessary. This includes supporting the Family Meal Program Coordinator and Family Meal Program during evenings and weekends through stewardship of program volunteers
• Other duties as assigned by the Director of Family Services

Qualifications:
• Passion for the RMHC Mission
• Enthusiastic, energetic, adaptable, creative and willing to work as a team member.
• Approachable and easy to talk to, pleasant and gracious to guest families, RMHC colleagues, donors and volunteers
• Ability to interact professionally with families, staff, volunteers, board members, hospital representatives, donors and the community
• Supports equal and fair treatment and opportunity for all while building effective relationships and an inclusive environment
• Ability to prioritize and multi-task, using effective problem-solving and customer service skills to work independently in a fast-paced environment.
• Organizational skills and attention to detail are essential
• Excellent written and oral communication skills with the ability to read, interpret, apply and explain rules, regulations, policies and procedures while maintaining confidentiality with a calm and professional manner. Bilingual (English and Spanish) preferred but not required
• Computer proficiency (familiarity with MS office & database software)
• High School degree and two years college experience (or equivalent); work experience in a non-profit, social-service organization, customer service or other related employment
• Must exhibit a high level of responsibility, be dependable and timely
• Must be able to stand and walk for long periods of time. Some stooping, kneeling and stairs may be required
• Must be able to lift 35 lbs
• Flexibility in work schedule and interest in occasionally picking up open shifts, including weekends and holidays

To apply: send a cover letter and resume to Laura Schenk at lschenk@rmhc-easternwi.org.

Housekeeping Specialist

Department: Operations

Reports to: Director of House Operations

Status: 90 day trial period – Full-Time (35 hours/week) (Non Exempt) $16/hour

Job Purpose:

Ronald McDonald House Charities^® (RMHC^®) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to the core values of communication, creating connections, community and compassionate care for those we serve, those we work with and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

The Housekeeping Specialist will be responsible for providing a clean and healthy environment for our guest families. A minimum of 1+ years of experience with residential or hospitality housekeeping is preferred. Bilingual abilities are a plus. Assists Operations team and volunteers in daily activities to ensure a timely completion of special tasks as needed. The flexibility to work long hours, holidays and weekends, as necessary. Basic computer skills and a valid Wisconsin driver license required.

Responsibilities:

• Clean and prepare guest rooms to RMHC standards for guest arrival
• Clean and maintain designated common areas
• Perform laundry duties as needed
• Stock and maintain housekeeping and linen supply rooms
• Ensure a high level of customer service is performed at all times
• Assist operations team with special projects as needed
• Assist guests with requests and questions as necessary
• Report any damages or repairs needed to management
• Report all lost and found items to management
• Support the mission of RMHC

Qualifications and skills:

• High School Diploma or General Education Degree (GED) required
• 1 year of experience with residential or hospitality housekeeping preferred
• Dependable and trustworthy
• Friendly demeanor
• Reliable mode of transportation
• Excellent verbal communication skills
• The ability to lift 40 pounds, reach over the head, squat and bend over, and climb stairs

To apply: send a cover letter and resume to Jessica Greb at jgreb@rmhc-easternwi.org.

President/CEO

The President/Chief Executive Officer (Pres/CEO) provides both the strategic vision and overall leadership for the organization, always with a “mission first” focus. The Pres/CEO leads and manages fundraising, board development, program management, budget and fiscal oversight, human resources and marketing, guided by the mission and values of Ronald McDonald House Charities of Eastern Wisconsin, Inc. (RMHC-EW). The Pres/CEO is responsible for implementing the mission and policies of the Board of Directors, assuring proper resources are in place to operate the House, maintaining a supportive environment for guest, volunteers and staff, and ensuring a positive image of the charity in the community. The Pres/CEO builds and ensures a culture which attracts a competent, diverse and empowered team.

Reports to: Board of Directors

Supervises: Leadership Team, including Directors of Philanthropy, Marketing & Events, House Operations, Volunteer Services and Family Services, as well as Executive Assistant and Finance Manager

Job Qualifications:
• Bachelor’s degree
• Executive leadership: extensive experience with managing teams, resources and processes with a demonstrated record of success in leading high-performing organizations
• Fundraising/development: success acquiring/stewarding significant, $1+M donor gifts
• Financial responsibility running an organization or large unit with an annual budget of $4+M
• Excellent communicator with the ability to engage, inspire and educate as a public speaker, in personal meetings and in written form
• Experience managing and growing a Board of Directors, collaborating on strategic vision and implementing an organizational strategic plan
• Community outreach: successful experience building and managing alliances and partnerships
• Experience with families in crisis or hospitality house-related programs a plus
• Belief in the mission of RMHC and willingness to be the organization’s biggest advocate and ambassador

Competencies:
Compassion, Inter-personal/team effectiveness, Driven, Results-oriented, Sensitivity, High integrity and honesty, Problem solver, Tact, Good judgment, Adaptability, Inspirational/motivational, Self-starter, Powerful communicator, Administrative/organizational excellence, Action-oriented, Deadline driven, Risk taking, Decision making, Flexible, People development, Computer competency, Culture champion.

Position Requirements:

People and Productivity
• Uses the strategic plan to create an annual operating plan with input of staff and clearly articulates annual goals.
• Hires, leads, trains and motivates staff to reach goals through teamwork, individual action and evaluation of results within a supportive and productive work environment based on mutual respect, open communication, and a common purpose.
• Works to ensure that all policies and procedures are well-documented, legally sound and evaluated on a regular basis.
• Maintains a positive working relationship with Children’s Wisconsin and Rogers Behavioral Health to assure on-going coordination and support of RMHC-EW’s programs and services. Works to assure that RMHC-EW grows and increases capacity according to the need/demand from partner hospitals.
• Maintains a strong relationship with the Global office of RMHC to ensure compliance with standards, fundraising, recognition and other opportunities that could benefit the organization. Collaborates with network of RMHC peers to share best practices.
• Serves as RMHC-EW’s lead spokesperson and advocate.

Finance, Programs and Operations
• Evaluates all aspects of the organization’s operations, programs and personnel on a regular basis and makes changes as necessary.
• Sets clear operational goals and standards to ensure the needs of families are being met and that RMHC-EW’s facilities are maintained at the highest levels within budget limitations. Works closely with the Director of House Operations to ensure that proper maintenance and compliance testing is met.
• Works closely with Finance Manager to stays current on all financial, reporting and accounting issues that affect the budget, audit, IRS 990 and reporting to funding sources, including approval of invoices and payroll.
• Possesses a thorough understanding of all aspects of the organization’s financial condition, budget and investments, working with the Finance Committee Chair to ensure Finance committee meetings are run efficiently with both tactical and strategic discussions.
• Works with staff to create, revise and maintain programs/operations that support families and engage/inspire donors.

Fundraising Leadership
• Supervises the Director of Philanthropy to ensure that the organization is operating a creative, successful, well-organized and diversified fundraising and stewardship program, including but not limited to annual, major/planned giving, events, and grants from individuals, corporations, and foundations.
• Works in collaboration with the Director of Philanthropy to identify, cultivate and solicit large gifts and to develop strategies to earn greater involvement from existing donors.
• Builds and nurtures relationship with McDonald’s and local McDonald’s Owner/Operators toward a productive, dynamic and mutually beneficial partnership.

Communications, Marketing and Outreach
• Collaborates with Director of Events & Marketing to develop a communications and marketing strategy that is clear, measurable and uses the latest technologies the organization can afford to fundraise, keep stakeholders informed, promote the organization and educate the general public.
• Seeks opportunities to address audiences to educate them about RMHC-EW, encourage contributions and advocate on behalf of the organization.

Board Relations
• Serves as the key staff member managing the work of the Board of Directors, including strategic planning, membership, meeting agendas, retreats and other work.
• Cultivates a strong relationship with each board member to ascertain and maximize each person’s skill set for the benefit of RMHC-EW and to assist in developing skills necessary for effective Board participation.
• Assists Board leadership in developing a culture of significant personal giving and the importance of Board involvement in fundraising success.
• Prepares reports for the Board that are relevant, clear and informative.
• Staffs Board committees in collaboration with the appropriate staff members.
• Keeps the Board informed of legal or accounting issues requiring Board action and on issues related to RMHC-EW programs, operations personnel or funders.

Operational Excellence
• Provides creative leadership and direction to staff and advice to the Board to further develop and implement the overall vision, structure and direction as a national leader in serving children and families.
• Directs all administrative management aspects of RMHC-EW to develop and maintain an effective organization with respect to structure, personnel, business operations, regulatory affairs, risk management and physical environment. Continue to build an organizational culture characterized by commitment to quality, service, outcomes and commitment to core values and EDI.
• Manages the organization in a fiscally responsible manner within the Board approved budget; to ensure that policies and systems that support financial control and effectiveness are in place and fully functioning.
• Serves as a mentor and provide professional development opportunities to staff.
• Enhances business systems and processes to assure optimal professionalism throughout all aspects of the organization.
• Pursues opportunities for professional development.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.

Position Type/Expected Hours of Work

This is a full-time, exempt position.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Interested applicants please send cover letter and resume to Sharon Mank at sharonmank@northwesternmutual.com.