Internships

Interns are accepted for a variety of positions including Special Events/Digital Marketing and Development, Volunteer Management and Family Services and Database Management on a year round basis. Submit your resume and preferred area of interest to Heather Egerer.

If you are interested in volunteering, click here.

Job Opportunities

Ronald McDonald House Charites^® of Eastern Wisconsin, Inc. (RMHC^® or House) is a premiere Wisconsin non-profit established to keep families together and promote the health and well-being of children. RMHC is committed to an inclusive culture where the Organization lives the core values of communication, creating connections, community and compassionate care for those we serve, those we work with and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

RMHC Eastern WI is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All RMHC employees are required to demonstrate proof of COVID-19 vaccination unless a Vaccine Exemption is requested and approved.

We offer a comprehensive benefits package including: medical, vision, dental, life insurance, long term disability, a Simple IRA Plan with company matching, paid holidays and a generous PTO plan.

RMHC DEI goals are to create a diverse, equitable and inclusive community that engages, retains and supports growth to be productive and socially reasonable global citizens.

Family Services Coordinator

Department: Operations
Reports to: Family Services Manager
Status: Full-time (32 – 40 hours/week), Hourly ($19/hour, Non-Exempt)
Shift: Tuesday – Saturday (scheduled hours will be between 8:00 a.m. and 5:00 p.m.)

Job Purpose:
Family Services Coordinators are part of the Family Services Team, which is responsible for all activities related to serving guest families and providing them with support and a room to stay while their child is undergoing treatment at a nearby hospital. The Family Services Coordinator works in cooperation with other RMHC staff and volunteers under the direction of the Family Services Manager.

Responsibilities:
Family Services:

• Promote an atmosphere of warmth, respect and privacy for all RMHC guest families
• Full understanding of RMHC policies and procedures, and the ability to explain to guests and other external stakeholders when necessary
• Manage all guest stay logistics, including– referrals, check-ins and check-outs.
• Address challenging guest family situations in a professional manner
• Work closely with Volunteers, Housekeeping team and Maintenance team to manage all aspects of room turnover and House needs
• Accurate documentation and reporting, including guest family files, daily notes, database entry and opening and closing shift duties.
• Attend regularly scheduled Family Services meetings and trainings, operations meetings and all-staff meetings.
• Other duties as assigned by the Family Services Manager

Facilities Support:

• Proficient understanding of House alarm systems and emergency procedures with the ability to manage House emergencies in a calm, professional manner
• Maintain proper documentation of all reported maintenance issues
• Conduct thorough walkthroughs of the House, addressing various needs

Volunteer Services:

• Greet and steward all volunteers while working to build meaningful relationships that contribute toward a positive volunteer experience
• Assist in training volunteers with any changes in procedures that impact their shift duties, as well as delegating as necessary
• Provide support to the Family Meal Program as needed
• Help with completion of volunteer duties for vacant shifts, including providing coverage of the Front Desk or room turnover tasks when needed

Qualifications:
Candidates should have passion for the RMHC mission and demonstrate the following:

• Enthusiastic, energetic, adaptable and compassionate to guest families, RMHC colleagues, donors and volunteers
• Ability to prioritize and multi-task in a fast-paced environment
• Organizational skills and attention to detail are essential
• Excellent written and oral communication skills. Bilingual (English and Spanish) preferred but not required
• Computer proficiency (familiarity with MS office & database software)
• High School degree and two years college experience (or equivalent); work experience in a non-profit, social-service organization, customer service or other related employment
• Must exhibit a high level of responsibility with confidential information
• Must be able to stand and walk for long periods of time. Some bending, kneeling and stairs may be required. Must be able to lift 35 lbs

Any interested candidate should send a cover letter and resume to Erika Eykmans at eeykmans@rmhc-easternwi.org.