Job Opportunities

Ronald McDonald House Charities® of Eastern Wisconsin, Inc. (RMHC) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to the core values of communication, creating connections, community, and compassionate care for those we serve, those we work with, and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

RMHC Eastern WI is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We offer a comprehensive benefits package including: medical, vision, dental, life insurance, long term disability, a Simple IRA Plan with company matching, paid holidays and a generous PTO plan.

RMHC DEI goals are to create a diverse, equitable and inclusive community that engages, retains and supports growth to be productive and socially reasonable global citizens.

Who we are:

Ronald McDonald House Charites® of Eastern Wisconsin, Inc. (RMHC or House) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to an inclusive culture where the organization lives the core values of communication, creating connections, community, and compassionate care for those we serve, those we work with, and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

Job Title: Family Services Team Member

Department: Operations

Reports to: Family Services Manager

Status: Part Time (10+ hours/week), Hourly, Non-Exempt

Shifts: Varies, weekend and evening availability mandatory

Job Purpose:

Family Services Team Members are part of the Family Services Team, which is responsible for all activities related to serving guest families and providing them with support and a room to stay while their child is undergoing treatment at a nearby hospital. Family Services Team Members work in cooperation with other RMHC staff and volunteers under the direction of the Family Services Manager and Director of Family Services.

Responsibilities:

• Promote an atmosphere of warmth, respect, and privacy for all RMHC guest families.
• Full understanding of RMHC policies and procedures, and the ability to explain to guests and other external stakeholders when necessary.
• Manage all guest stay logistics, including referrals, check-ins, and check-outs.
• Address challenging guest family situations in a professional manner.
• Work closely with Volunteers, Housekeeping team, and Maintenance team to manage all aspects of room turnover and House needs.
• Accurate documentation and reporting, including guest family files, daily notes, database entry, and opening and closing shift duties.
• Attend regularly scheduled Family Services meetings and trainings, operations meetings, and all-staff meetings.
• Other duties as assigned by the Family Services Manager.

Qualifications:

Candidates should have passion for the RMHC mission and demonstrate the following:

• Enthusiastic, energetic, adaptable, and compassionate to guest families, RMHC colleagues, donors and volunteers.
• Ability to prioritize and multi-task in a fast-paced environment.
• Organizational skills and attention to detail are essential.
• Excellent written and oral communication skills. Bilingual (English and Spanish) preferred but not required.
• Computer proficiency (familiarity with MS office & database software).
• High School degree and two years college experience (or equivalent); work experience in a non-profit, social-service organization, customer service or other related employment.
• Must exhibit a high level of responsibility with confidential information.
• Must be able to stand and walk for long periods of time. Some bending, kneeling and stairs may be required. Must be able to lift 35 lbs.

Any interested candidate should send a cover letter and resume to Anne Osmon at aosmon@rmhc-easternwi.org.