Job Opportunities

Community Fundraising and Stewardship Coordinator

Department: Development

Reports to:Development Director

Status:  Full time (40 hours)

Job Purpose

Assist Development Director in executing all Fund and Friend Raising related activities through the Pop Tab Program, Community Sponsored Fundraisers and other Donor Stewardship and Engagement events. Outreach and stewardship activities and initiatives should align with RMHC’ s Strategic Plan as well as RMHC’s marketing and internal strategic tactics. 

Job Responsibilities:

Community Sponsored Fundraisers:

• Manage all aspects of Community Sponsored Fundraisers
  • Ensure Community Sponsored Fundraiser application forms are filled out properly and guidelines are followed.
  • Create and oversee e-mail and social media marketing messages
  • Follow-up with personal contact and a written thank you after each event and coordinate a check presentation, if needed
  • Provide quarterly reports showing program results
• Collaborate with Development Director to create strategies and tactics to grow Community Sponsored Fundraisers including Third Party Events

Tab Toss Day:

• Manage all aspects of the Pop Tab Program
  • Identify opportunities for growth; including sponsorship opportunities
  • Manage program inquiries
  • Develop and execute an event communication plan; including Social Media
  • Work with event partners to coordinate a successful Tab Toss Day
  • Steward and grow the Girl Scout patch program
  • Create quarterly reports showing program results
  • Maintain accurate records documenting event details

Holiday Boutique and Christmas Fantasy House

• Provide support to the volunteer committees with all planning, day-of, and post-event follow-up
• Identify ways in which to increase attendance and revenue, by identifying new sponsorship opportunities and in-kind donations
• Obtain, review and consult with Development Director or President/CEO to approve all contracts, COI’s, and any RMHC communications and logistics related to these events
• Complete all post-event stewardship tasks, review event financials and update event documentation as needed.

Donor Stewardship and Engagement

• Oversee and develop stewardship related content for the website, HomeWord, and quarterly updates of the Loyal Supporters page on our website
• Provide project based support as needed
• Assist with reviewing, modifying and refreshing donor acknowledgements to ensure donors are thanked in a personal, timely and appropriate manner
• Collaborate with Development Director to successfully execute periodic stewardship touches:
  • Valentine’s Day
  • Spring cookie thank you
  • Holiday
  • Others as needed
• Make weekly thank you calls to True Sense and House donors
• Work closely with Development Director and colleagues to identify and execute engagement opportunities for top donors
• Lead efforts with the Development Director on donor engagement and stewardship events such as Garden Party, Community Breakfasts, Vendor Appreciation, Volunteer Appreciation and others opportunities as they arise

Qualifications:

The background and experience of candidates should demonstrate:

• Bachelor’s degree and/or 2-3 years of experience in marketing, fundraising or public relations
• Event planning experience preferred
• Possess strong written and verbal communication skills
• Strong organizational skills with the ability to work in a flexible and team-oriented environment
• Excellent customer service skills
• Strong ability to lead volunteer teams to success
• Familiarity with Adobe Master Suite preferred
• Experience with copy editing and HTML preferred
• Proficiency in Microsoft Office and social media tools
• Flexibility in scheduling with occasional evenings and weekends necessary

Any interested candidate should send a cover letter, resume, and desired salary range to Kelly Levenhagen at klevenhagen@rmhc-easternwi.org.

All applications must be submitted by April 30, 2018

Evening/Weekend Family Services Manager

Department:  Operations

Reports to:  Family Services & Programs Director

Status:  Full-time (NE)

Desired Hours:  Thursday, Saturday, Sunday, Monday – 11:00 a.m. to 7:00 p.m.

Friday – 1:00 to 9:00 p.m.

Job Purpose

The Evening/Weekend Family Services Manager is a key member of the Family Services Team and House Operations Team and works with the Family Services & Programs Director to provide a highly-satisfactory and consistent stay experience for all families served at Ronald McDonald House Charities® Eastern Wisconsin (RMHC).  This Family Services Manager works under the direction of the Family Services & Programs Director and is involved in all activities related to family services and House programs, always with a “mission first” focus.

Family Services:

• Promote an atmosphere of warmth, respect and privacy for all RMHC guest families served
• Support and complete guest family check-ins and check-outs during work hours, along with Weekday Family Services Manager/Manager-on-Duty, utilizing the Exceed Beyond database for all guest family reporting needs
• Support and steward House Volunteers, including working with Manager-on-Duty to provide support when volunteer coverage is insufficient.
• Responsible for proper reporting in the guest family files, ensuring accuracy, confidentiality, and security of sensitive information
• Full understanding of RMHC policies and procedures, including Operations Manual, and enforcing and explaining policies and procedures to guests when necessary
• Collaborate with Operations Team to create and implement new policies and procedures
• Address challenging guest family situations (ie: verbal/physical abuse, intoxication, etc.) in a professional manner, always being focused on the safety, security, and well-being of guest families, staff, and volunteers, including properly documenting all incidents
• Maintain long-term and short-term waiting lists and assignment of guest family rooms, including communicating with social workers and families as to room availability and referral/stay process
• Support all family guest services, including disbursement of tickets for sporting events and local activities, and arranging personal services (i.e. hair cut or car repair)
• Complete shift reports and provide thorough support during Family Services shift changes, including serving as back-up support when gaps in House Manager coverage occurs
• Establish a professional and friendly relationship with House shift volunteers, including delegating any Family Services tasks, as necessary
• Process referrals from hospital and/or returning guests, contacting guests when rooms become available and update reports as needed
• Manage the QC checks of guest family rooms, ensuring a high level of cleanliness and consistency for guest families, reporting all facility-related issues to Maintenance/ Director of Facilities via MaxPanda
• Support weekly Room Inspections, including addressing all guest family room violations, reporting all facility-related issues to Maintenance/Director of Facilities via MaxPanda
• Proficient understanding of House alarm systems, emergency procedures and Crisis Management Plan, with the ability to manage House emergency situations in a calm, professional manner
• Other duties as assigned by the Family Services & Programs Director and/or coordinated through President/CEO

Family Programs:

• Manage Visiting Artist program, including recruiting artists, scheduling events, and all needs leading up to, during, and following program events.
• Support programs that enhance the RMHC mission, including the following:
  • Rock the House
  • Expressive Arts Programming
  • Magic Room
  • Hospitality, Newborn and Sibling bag programs
• Support and stewardship of the Family Meal Program on Fridays, Saturdays, and Sundays, subject to meal program scheduling
• Collaborate with Family Services team to support family holiday and special events and deliver high quality, enjoyable events to the guest families we serve
• Develop partnerships with in-kind donors for House program needs

Qualifications

• Bachelor’s Degree or 1-3 years related experience in the not-for-profit environment
• Approachable and easy to talk to, warm, pleasant and gracious to guest families, RMHC colleagues and volunteers
• Ability to have a level, respectful tone when experiencing challenging guest family situations, including having a sense of calm under stressful behavioral and/or emergency-type situations
• Accepting of RMHC policies and changes and supportive demeanor when communicating changes in policies and procedures to guest families.
• Supportive of all RMHC policies and procedures as outlined in the Operations Manual, Crisis Management Plan and other RMHC guidelines
• Ability to interact professionally with guest families, staff, volunteers, board members, hospital representatives, donors and the community
• Computer proficiency, including familiarity with all MS office products and database software
• Passion for the RMHC Mission
• Ability to work independently
• Must exhibit a high level of responsibility and dependability

Any interested candidate should send a cover letter, resume, and desired salary range to Kelly Levenhagen at klevenhagen@rmhc-easternwi.org.

All applications must be submitted by April 27, 2018

If you are interested in Volunteering, please complete our Individual Volunteer Application Form.

Internships

Interns are accepted for a variety of positions including Special Events/Development, Volunteer Management and Family Services, Graphic Design, Marketing and PR, and Database Management on a year round basis. Submit your resume and preferred area of interest to Heather Egerer, Volunteer Services Director at hegerer@rmhcmilwaukee.org.