Internships

Interns are accepted for a variety of positions including Special Events/Development, Volunteer Management and Family Services, Graphic Design, Marketing and PR, and Database Management on a year round basis. Submit your resume and preferred area of interest to Heather Egerer, Volunteer Services Director at hegerer@rmhc-easternwi.org

Job Opportunities

Please see available opportunities below. If you are interested in Volunteering, please complete our Individual Volunteer Application Form.

Family Services Director

Department: Operations

Reports to: President & CEO

Status: Full-Time

Job Purpose:

Ronald McDonald House Charities® Eastern Wisconsin (RMHC), currently has a career opportunity for someone to serve as our Family Services Director. The ideal candidate is dedicated to providing a high level of satisfaction to all families served at RMHC and has the desire to grow and develop professionally.

RMHC is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children.

Responsibilities to Living the RMHC Core Values:
• Commitment to Communication
• Commitment to Creating Connections
• Commitment to Community
• Commitment to Compassionate Care

To those we serve, those we work with and those we inspire.

Core Functions:
• Oversees all Family Services activities and House programming
• Manages Family Services Team of 10 part-time House Managers and 1 full-time Family Services Manager with a “mission first” approach.
• Functions as a member of the Leadership Team, working collaboratively with President/CEO on strategic initiatives and expanding the mission reach.
• Collaborates with the Operations Team to create, implement, explain, support and enforce House policies and procedures with team and families.
• Ensures timely preparation of shift reports and Family Services reports.
• Proactive communications to enhance team, family and hospital relationships.
• Oversight of the quality control process of guest family rooms and weekly inspections ensuring a high level of cleanliness and sanitation.
• Provide support during House Manager shift change and serving as back-up support when gaps in coverage occur.
• Oversees and supports Family Services Team in processing referrals, family check-ins and check-outs, guest family reporting, maintaining long-term and short-term waiting lists and assignment of guest rooms.
• Addresses and documents challenging guest family situations in a safe secure professional manner, focused on the well-being of guest families.

Pay and Benefits:
• $55,000 – $65,000 per year, based on experience
• Blue Cross Blue Shield Health Insurance benefits, with 2/3rd’s premium payments paid by Organization
• $25,000 term life insurance, with premiums paid by Organization
• Dental, vision, and disability insurance provided
• Paid time off, with initial year of 11 days (prorated for date of hire)
• Holiday’s including New Year’s Eve and Day, Good Friday, Memorial and Labor Day, Independence Day, Thanksgiving Day and the Friday after, Christmas Eve and Christmas Day.
• SIMPLE IRA with a 3 percent Organization match
• Strong, experienced, supportive team.

The perfect Candidate will possess the following skills and qualifications:
• Bachelor’s Degree or 3-5 years of related experience in a hospitality or not-for-profit environment.
• Experience leading a team to provide a high-level of performance while adhering to policies and standards with compassion.
• A strategic thinker with the ability to teach, coach and delegate effectively to provide the House Managers the opportunity to learn, grow and develop their skills.
• The ability to work collaboratively as part of the Leadership Team, finding consensus to move the mission and its strategic initiatives forward.
• Strong self-motivation, an entrepreneur spirit and a desire to exceed expectations of colleagues, families and the organization.
• Excellent interpersonal skills, including the ability to develop and cultivate positive relationships with families affected by trauma, key hospital liaison and team members.
• Good conflict resolution skills while having a sense of calm and urgency under stressful or emergency situations.
• Flexibility to adapt, positive attitude towards change, and a constructive and creative approach to problem solving.
• Passion to exceed client, team and organization expectations.
• Proficient in Microsoft office programs and experience with Exceed! and MaxPanda software programs preferred.

Any interested candidate should send a cover letter and resume to Kelly Levenhagen at klevenhagen@rmhc-easternwi.org.

Part Time House Manager

Department: Operations

Reports to: Family Services & Programs Director

Status: Part Time Hourly (Non Exempt)

Shifts Available: Evenings and weekends

Compensation: $15/hour

Job Purpose:

Ronald McDonald House Charites® of Eastern Wisconsin, Inc. (RMHC or House) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to the core values of communication, creating connections, community and compassionate care for those we serve, those we work with and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

RMHC Eastern WI is looking to add an additional House Manager (HM) to its team. The House Manager Team is part of the Family Services Team, which is responsible for all activities related to serving guest families and providing them rooms to stay while their child is undergoing medical treatment at a nearby hospital. The House Manager works in tandem with another assigned House Manager as well as  in cooperation with other RMHC Eastern WI staff and volunteers to provide superior care, service and stewardship of our guests and visitors under the direction of the Family Services & Programs Director, always with a “mission first” focus.

Skills needed:

• Passion for the RMHC Mission
• Approachable and easy to talk to, pleasant and gracious to guest families, RMHC Eastern WI colleagues and volunteers
• Ability to interact professionally with families, staff, volunteers, board members, hospital representatives, donors and the community
• Supports equal and fair treatment and opportunity for all while building effective relationships
• Ability to prioritize and multi-task, using effective problem-solving and customer service skills to work independently
• Excellent written and oral communication skills with the ability to read, interpret, apply and explain rules, regulations, policies and procedures while maintaining confidentiality with a calm and professional manner. Bilingual (English and Spanish) preferred but not required
• Computer proficiency (familiarity with MS office & database software)
• High School degree and two years college experience (or equivalent); work experience in a non-profit, social-service organization or other related employment
• Must exhibit a high level of responsibility, be dependable and timely

Any interested candidate should send a cover letter and resume to Kelly Levenhagen at klevenhagen@rmhc-easternwi.org.

Landscape and Grounds Coordinator 

Department: Operations 

Reports to: Director of House Operations 

Status: Seasonal Part-Time (10 hours each week during months of May through October) 

Our Mission: To keep families together and promote the health and well-being of children 

Job Purpose: 

Ronald McDonald House Charities (RMHC) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to the core values of communication, creating connections, community, and compassionate care for those we serve, those we work with, and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

The Landscape and Grounds Coordinator will be responsible for the maintenance and care of specific gardens and grounds areas on the RMHC property. A minimum of 2+ years of horticultural experience with in-depth knowledge of plant culture, maintenance, and identification is strongly preferred. A degree/certification in horticulture or related field is a plus. The ability to work alone or in groups, in all weather conditions, along with the flexibility to work long hours, holidays, and weekends, as necessary. Basic computer skills and a valid Wisconsin driver license required.

Skills needed:

• A Horticulturalist with knowledge of organic gardening and Midwest landscaping.
• Knowledge to manage 7.5 acres of landscaping including a ¾ acre four season Secret Garden, a private garden for RMHC families, staff, and volunteers.
• Organizational skills to work with RMHC staff and as partners with landscapers, arborists, water feature professionals, water feature and irrigation contractors, and lighting companies.
• Work with UW-Extension Master Gardener Volunteers and care for the Secret Garden, making it a comforting and educational respite.
• Conduct learning opportunities for families and staff.
• Manage a Plant Memorial Program.
• Be the voice for and continue to develop the land and garden. Plant and advocate for a safe, healthy, beautiful property.
• Support the mission of RMHC.

Any interested candidate should send a cover letter and resume to Kelly Levenhagen at klevenhagen@rmhc-easternwi.org.