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Family Room

Frequently Asked Questions

What is a Ronald McDonald Family Room®?
A Family Room is a welcoming, home-like space for families, just steps away from their children in the hospital. The Family Room provides family members and other caregivers a place where they can relax, prepare a meal, have a snack, or rest while preparing for the emotional and mental demands of having a child in the hospital.

What is the difference between the Ronald McDonald House® and the Ronald McDonald Family Room?
The Ronald McDonald House in Milwaukee provides accommodations for families who have a child receiving medical treatment at a local area hospital, primarily Children’s Wisconsin or Rogers Behavioral Health. The House has 70 guest rooms with private bathrooms and common living, play and kitchen spaces.

The Ronald McDonald Family Room offers many of the same amenities (our Family Room does not have overnight sleeping quarters) on the campus of Rogers Behavioral Health in Oconomowoc. Both deliver family-centered, compassionate care to those with children facing physical or behavioral health challenges.

Why is it important for RMHC® Eastern WI to operate a Family Room?
Our Family Room is one of the first within the RMHC Global Charity System to partner with a behavioral health hospital. The Family Room provides family members and other caregivers, including those currently staying at the Ronald McDonald House in Milwaukee, a place to rest and recharge on Rogers’ campus while their child is in treatment.

What amenities does the Family Room offer?
Our Family Room offers a number of amenities including:

  • Indoor play area (toys, games, books, etc.)
  • Entertainment (TV, movies, electronic games, Wi-Fi etc.)
  • Complimentary snacks and beverages
  • Kitchen and dining area
  • Quiet Room (private space to rest)
  • Private bathroom and shower facility
  • Laundry facility
  • Creativity Room (arts and crafts)
  • Outdoor patio and garden

Who is eligible to use the Family Room?
The Family Room may be used by parents, grandparents, guardians, siblings, or other support persons of patients at Rogers Behavioral Health. Children under the age of 18 are not allowed to visit or stay in the Family Room without a parent or guardian present.

Patients who receive a visitor pass from their treatment team may visit the Family Room accompanied by a parent or guardian. For more information about patient visitor passes, families should speak with their child’s therapist or unit manager.

Do families need to pay to use the Family Room?
No, the Family Room is completely funded by Ronald McDonald House Charities of Eastern Wisconsin, Inc. and Rogers Behavioral Health.

Is the Family Room part of a child’s treatment?
While having family members nearby supporting a patient receiving treatment has proven to have a positive impact on their recovery, the Family Room is a non-clinical environment and, as such, does not allow medical consultation or treatment on the premises.

How can I support the Ronald McDonald Family Room?
Our Ronald McDonald Family Room offers a variety of volunteer opportunities. You can also help by donating items from our Family Room Wish List or by making a monetary gift to help us furnish and operate this valuable new space for families being served by Rogers Behavioral Health.

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