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Interns are accepted for a variety of positions including Special Events/Digital Marketing and Development, Volunteer Management and Family Services and Database Management on a year round basis. Submit your resume and preferred area of interest to Heather Egerer.

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Job Opportunities

Ronald McDonald House Charities® of Eastern Wisconsin, Inc. (RMHC) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to the core values of communication, creating connections, community, and compassionate care for those we serve, those we work with, and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

RMHC Eastern WI is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We offer a comprehensive benefits package including: medical, vision, dental, life insurance, long term disability, a Simple IRA Plan with company matching, paid holidays and a generous PTO plan.

RMHC DEI goals are to create a diverse, equitable and inclusive community that engages, retains and supports growth to be productive and socially reasonable global citizens.

Maintenance Manager

Department: Operations
Location: Ronald McDonald House Charities Eastern Wisconsin
Reports To: Director, Facilities
Status: Full-time hourly (40 hours/week)

Job Summary:

Ronald McDonald House Charities Eastern Wisconsin is seeking a skilled, reliable, and service-minded Maintenance Manager to join our team. This individual will play a key role in ensuring the safety, functionality, and overall condition of our facility, helping to provide a comfortable and welcoming environment for our families with seriously ill children.

The ideal candidate will have hands-on maintenance expertise, strong organizational skills and a commitment to the mission of Ronald McDonald House Charities. This position will assist with overseeing the preventative maintenance and general repairs of building systems, while working collaboratively with staff, volunteers, and vendors to support the daily operations of the House.

Responsibilities:

Oversee daily maintenance operations for the 100,000+ sq. ft. facility.
Perform daily maintenance repairs, and upkeep of common areas, building systems, and guest rooms (as needed).
Respond promptly to maintenance requests submitted by guest families and staff, as well as facility-related emergencies.
Perform routine inspections and preventative maintenance on mechanical, electrical, plumbing, HVAC, and other building systems.
Monitor compliance with safety, health and building codes, and ensure proper functioning of life-safety equipment (e.g. fire alarms, sprinklers, extinguishers, etc.).
Coordinate and supervise outside vendors and contractors, as well as monitor adherence to facilities-specific contract guidelines.
Maintain accurate records of maintenance requests and repairs completed through CMMS software.
Complete facility checks of long-term rooms and suites in the room turnover process in a timely manner (e.g. paint touch up, inspecting bathroom fixtures, inspecting furniture condition, etc.).
Assist Facilities Director with managing and tracking maintenance repairs and developing preventative maintenance budgets.
Assist with overseeing ground maintenance in collaboration with the Landscape and Grounds Coordinator, by establishing delineation of duties.
Assist in maintaining a facilities calendar with annual inspections and permit renewal dates.
Assist in managing the organization of overflow stock and supplies in appropriate areas.
Communicate frequently with Operations team on the status of repairs and/or upcoming preventative maintenance work to be completed, to ensure guest family experience is minimally impacted.
Occasionally assist with overseeing internal facility volunteers or volunteer groups that may assist with indoor or outdoor facilities-related projects.
Perform other duties as assigned by the Facilities Director.

Qualifications:

High school diploma or equivalent required
Trade certification(s) or vocational training preferred
Minimum 3-5 years of experience in building maintenance, facilities, management, or a related field
Strong knowledge of building systems (e.g. plumbing, electrical, HVAC, appliances, carpentry, painting, etc.)
Ability to read and interpret mechanical blueprints and manuals
Familiarity with Microsoft Office suite
Familiarity with CMMS software
Excellent communication, organizational skills, and problem-solving skills
Ability to work independently and seek out projects to complete or areas needing attention
Valid driver’s license
Flexibility to work evenings, weekends, and respond to emergencies as needed

Physical Requirements:

Ability to lift up to 50 lbs. and perform physical maintenance tasks
Ability to stand, walk, bend, climb, and work in a variety of environments (indoor/outdoor, hot/cold, confined spaces)
Ability to respond and assist in after-hour emergencies
Occasional travel for pick-up of ordered supplies, equipment, or plants

Schedule Expectations:

Full-time (40 hours/week) schedule
Daytime shifts, and one weekday, evening shift availability
Flex weekday schedule every 3-4 weeks to include one weekend of coverage, in rotation with other Facilities staff
Ability to be part of a rotating on-call for emergencies (this will typically coincide with scheduled weekend coverage)

Benefits:

Competitive salary based on experience
Health, dental, and vision insurance options
Paid time off and holidays
Professional development opportunities
A fulfilling and rewarding work environment within a mission-driven organization

To apply: Interested candidates should email a cover letter, resume, and salary range expectations to Kelsey Stoltz at kstoltz@rmhc-easternwi.org. We are an equal-opportunity employer and encourage candidates from diverse backgrounds to apply.

This job description is a general outline of the responsibilities and qualifications expected for this role. Other duties may be assigned as needed to support the needs of Ronald McDonald House Charities Eastern Wisconsin

Part-Time Family Room Coordinator

Department: Operations
Reports to: Family Room Manager
Status: Part-time Hourly $16.00/hour
Available shifts: Alternating weekends (Saturday and Sunday 9:00 a.m.-5:00 p.m.)

Overview:

In August of 2021, Rogers Behavioral Health (RBH) opened the Ladish Co. Foundation Center that includes the Rogers Research Center, Rogers Behavioral Health Foundation, a chapel and meditation garden for spiritual care, community rooms, a boardroom, and the Ronald McDonald Family Room®. The Family Room is a welcoming, home-like space where parents and families visiting a loved one at Rogers can watch a movie, enjoy a snack, play a game, or even take a nap while coping with the emotional demands of having a loved one in treatment.

Job Description:

The Family Room Coordinator is responsible for overseeing the operation of the RMHC Eastern Wisconsin Family Room (in Oconomowoc). The Family Room is open 9:00 a.m. – 5:00 p.m. 7 days/week. The Family Room Coordinator will report to the Family Room Manager.

Responsibilities:

Ensure Family Room guests, visitors, and volunteers are provided with a clean, comfortable, and safe environment in accordance with established operating policies and standards, while always leading with compassion
Responsible for activities related to serving Family Room guests, including check-ins and check-outs, family tours, assisting family needs during their visit, and addressing any situations that arise while on-duty
Full understanding of both RMHC and Rogers policies and procedures, enforcing and explaining policies and procedures to guests when necessary
Responsible for proper documentation and reporting throughout shift, including shift notes and database entry; ensuring accuracy, confidentiality, and security of sensitive information
Responsible for clear and concise communication with hospital staff and families as to who may utilize the Family Room
Attend occasional Family Room staff meetings and trainings
Establish a professional and friendly relationship with all volunteers
Ensure all volunteer duties are completed, stepping in to complete the duties if a volunteer is not available
Lead Family Room tours for donors and visitors, as requested
Greet and steward Family Room snack/meal groups as needed
Other duties as assigned by the Family Room Manager

Qualifications:

Passion for the RMHC mission and core values
High School degree and two years college experience or equivalent management experience
Work experience in a non-profit, social-service organization, customer service or other related employment
Must exhibit a high level of responsibility, maturity, and be dependable
Enthusiastic, energetic, and adaptable
Approachable and easy to talk to, pleasant and gracious to guest families, colleagues, donors and volunteers
Supports equal and fair treatment for all while building effective relationships and an inclusive environment
Ability to prioritize and multi-task, using effective problem-solving and customer service skills to work independently in a fast-paced environment
Organizational skills and attention to detail are essential
Excellent written and oral communication skills with the ability to read, interpret, apply and explain rules, regulations, policies and procedures while maintaining confidentiality in a calm and professional manner
Computer proficiency (with MS Office)
Must be able to stand and walk for short periods of time. Some stooping, kneeling and stairs may be required
Must be able to lift 35 lbs
Flexibility in work schedule and interest in occasionally picking up additional shifts